Use the customer portal for technical actions and service requests relating to your account. If this is your first time contacting us, start with the contact form; for common tasks, explore our guides.
Sending your enquiry through the right channel keeps the necessary information in one place.
EXISTING CUSTOMERSCreate a request through your customer account with your service number, the affected domain and error details. Use this channel to track actions that require account verification.
Go to the customer portal
NEW PROJECTSTell us about your project for plan selection, custom server requirements or an agency partnership. Let's clarify your needs and the scope of your proposal together.
Open the contact form
STEP-BY-STEP GUIDANCEFind DNS, business email, SSL and website migration steps in one place. Read the relevant guide's checklist before making changes.
Explore the guidesSharing new findings in the same thread, rather than opening multiple requests, makes the process easier to follow.
Do not send passwords, card details, recovery codes or private keys. If access is needed, agree on a secure method within an authorised support request.
For sensitive work, create a temporary account with limited permissions and remove access when the work is complete.
Security recommendations →Run the initial check for your issue type; if needed, continue with a support request containing the relevant service details.
Try a different network; record the exact error message and the most recent change. Check both DNS and service status.
DNS, SSL and HTTP diagnostics →Try webmail first. Check incoming and outgoing server names, ports, encryption and SMTP authentication.
Email setup →
Find the control panel where DNS is managed. Preserve email and verification records when changing the web record.
DNS records guide →
Check the exact address showing the error and the certificate's coverage. Test www and the root domain separately.
HTTPS checks →List the data size, control panel, email and target date. You do not need to share passwords in the first conversation.
Review the migration plan →
Use the portal's password reset process. If you cannot access your registered email address, contact us for account verification.
Create an access request →Check whether the error occurs only on your connection or also on another network. Review the domain's renewal status, DNS records and recent changes. Include the full error message and time in your support request; avoid making repeated DNS or file changes.
Use the password reset steps in the customer portal. If you cannot access your registered email address, send an account access request through the contact form. Access details are not shared until account ownership has been verified.
Operating system, control panel and application management, backups and security updates are distinct responsibilities. The included tasks depend on the service you purchased and any separately agreed management scope. Specify the relevant service when opening a request.
Submit an abuse report through the abuse page with the affected address, incident time and your observations. Do not access other people's data to verify a vulnerability, and do not run tests that affect the system without authorisation.
Let's assess the file, database, email and DNS steps together.
